1022 Belanger St.
Houma, LA 70360
Phone: 985-223-3132
Toll Free: 1-866-549-2750
Fax: 985-223-3126

Haydel Spine and Pain Specialty Care Center
Haydel Spine and Pain Specialty Care Center

Frequently Asked Questions

The office has compiled the following frequently asked questions and answers regarding appointments and payment policies. Please read these carefully. Not knowing the answers in advance can cause a delay in your treatment

Will I be charged if I miss an appointment?
Yes. There will be a $50.00 charge for missed office visit and $100.00 for a missed procedure. We require a 3 Business Day notice to cancel or reschedule your appointment.

Will someone call to remind me of my appointment?
No. Please do not depend on us for a REMINDER. Not receiving a “reminder” call is no excuse for missing your appointment

What happens if I’m late for my appointment? Will I still be seen?
Several things can determine the answer to this question. If you arrive more than 15 minutes late you forfeit your appointment time. Depending on the type of appointment, the time allotted and whether or not our schedule allows, you will either be given the opportunity to wait or asked to reschedule your appointment. If you wait you will be seen at the first available opening as our schedule permits. So please try to be on time for your appointment

Can I pay by check or credit card when I come in?
Yes . We accept Visa, Master Card and Discover Card (credit & debit) and personal checks for payment on your account. There is a $25.00 charge for any returned check. Subsequent payments will be required to be made in cash or credit card only.

Can I continue treatment if I owe a balance on my account?
Payment is expected at time of service unless prior financial arrangements are made. As we receive payment from your insurance, a statement will be sent to you showing the portion you owe . The payment of this unpaid balance will be expected within 30 days from the billed date. You can call the billing office (985-223-3132) prior to your appointment if you need to set up a monthly payment plan.

Can you tell me if my insurance covers Pain Management?
It is your responsibility to verify your insurance benefits. You need to call member services at the number on the back of your insurance card and verify your benefits for Pain Management. Please feel free to call the billing office at 985-223-3132 prior to your initial appointment and someone will try to answer any questions you may have regarding your benefits.

 
Haydel Spine and Pain Specialty Care Center